Contact Us
We’re here for you 💌.
Pretty Angels Customer Care
Email: Prettyangelsfashionco@gmail.com
Instagram DM: @prettyangelsfashionco
Business Hours may vary but we will get back to you as soon as possible or within the next 24-48 hours.
Reasons to contact us
what’s the best way to reach you?
The only official way to contact us for customer support is through our email. This is the quickest and most secure way to receive help with your order. 💌
Our inbox is reserved exclusively for real customers who need support with an actual purchase. Please make sure to include your full name, order number, and clear details about your issue so we can assist you as quickly as possible.
We kindly ask that unrelated messages, random offers, or casual chats not be sent to our support email. We’re a small team focused on giving real customers the best possible experience.
What should I include when I contact you?
For Customer Support Inquiries:
To ensure we can assist you quickly and efficiently, please include all of the following when contacting us:
• Your full name
• Your order number
• A clear explanation of the issue
• Photos or proof of the problem (if applicable)
Please note: We cannot process any support requests without clear evidence and a valid order number. This helps us provide the best experience for our real customers and keep things fair and respectful for everyone.
We are a small team running a luxury brand experience, so please be kind, respectful, and serious when reaching out. We do not tolerate rude, abusive, or misleading messages, and we reserve the right to refuse service to anyone who violates our policy. 💗
We’re here to help and truly care about your experience—but we kindly ask that all messages be relevant, respectful, and real. Thank you for understanding.
what should I do if my tracking hasn’t updated?
Once you place your order, please allow some time for us to carefully process, prepare, and create your item—especially since many of our products are made to order just for you 💖✨.
As soon as your order ships, you’ll receive tracking information by email, so make sure to check your inbox and your spam or junk folder just in case it got filtered there 📬
Once you receive your tracking info, it may take up to 24–48 hours for the carrier to update it in their system. This is totally normal! Be sure to check back in a day or two to see where your package is and what day your special delivery is set to arrive 🛍️
We don’t want you to miss your order, babe—so stay alert, stay ready, and check those emails regularly. Put on your big girl crown and stay being that organized queen you are 👑✨.
Can you help me with a lost or missing package?
We totally understand how frustrating it can feel when your package seems to go missing—and trust us, babe, we’d never want you to feel lost or confused about your order 💔.
Once your order leaves our warehouse and is handed over to the mail carrier, it becomes the responsibility of the shipping carrier (like USPS, UPS, etc.) to safely deliver it to you. They are also responsible for updating the tracking info. As a brand, we unfortunately cannot be held accountable for lost, stolen, delayed, or missing packages once they’ve left our hands.
If your tracking says “delivered” but you haven’t received it, we recommend:
• Contacting your local post office or mail carrier directly
• Asking neighbors or checking around your property in case it was left in a hidden spot
• Giving it 24–48 hours just in case the carrier scanned it early
That said—we’re always here for you. If you need help reaching out to your local carrier or want guidance on what to say, we’re happy to support you however we can 💌 We truly care about your experience and want to help you feel seen, supported, and cared for—even in the not-so-fun moments.
Thank you so much for understanding this policy.
Do you respond to all emails?
Yes babe, we personally reply to every email that’s related to real customer support, order help, or even if you just need advice picking something cute for yourself or a loved one 💖. We’d love helping you feel confident and supported while you shop!
But just to be clear — our inbox is strictly for relevant and respectful messages only. We do not entertain spam, random offers, or off-topic emails. We’re a small team with a big heart, and we want to make sure we give our full attention to our real customers.
Please be thoughtful and make sure your question is truly related to your order or our products. Thank you for understanding and respecting our time 💋.