Refund & Return Policy

Thank you for shopping with us! We’re so grateful to be a part of your journey in choosing products that inspire, uplift, and celebrate your unique energy and style. Every item in our store is made to order and custom-crafted just for you as part of our made to order process. This personalized approach allows us to deliver one-of-a-kind pieces designed with so much love and intention just for you, but it also means that we cannot accept any kinds of returns or exchanges. Due to the unique, made-to-order nature of our products, we are currently unable to offer refunds, returns, or exchanges for any purchases once your order has been successfully placed and processed. We kindly ask that you review your order details carefully before confirming your purchase, including product specifications, colors, sizes, and shipping information. Once an order is placed, it begins processing immediately and cannot be canceled or modified. Please double-check all details before completing your purchase. Keep in mind that digital images cannot guarantee identical color representation. Subtle shifts may appear when viewing the product in person, depending on your device. We ask that you kindly be aware that every device displays colors differently. Slight differences in shade or tone may occur compared to what you see on screen. This is not considered a defect, but a natural variation.

Final Sale Terms
All sales are considered final at the time of purchase. Unfortunately since each item is crafted and processed specifically for your order, we are unable to accommodate changes, cancellations, or returns once the order has entered fulfillment.

Exceptions for Damaged Items
If your order arrives with an issue related to some kind of damage or an unexpected printing error, we will gladly assess the situation and provide a suitable resolution. Please notify us at prettyangelsfashionco@gmail.com within 7 days of receiving your package, including:

• Your order number

• Clear photos of the item and packaging

• A short description of the issue

Once reviewed and approved, a replacement may be offered at no additional cost. Please note that claims made after the 7 day window may not be eligible for review. After we receive all this information, our team will review your claim and determine whether a replacement will be issued. We reserve the right to deny claims if the information provided is insufficient or if the item was damaged due to misuse.

Warranty Disclaimer
We do not offer warranties of any kind. Our products are made to be loved and used, but we are not responsible for wear and tear caused by daily use, accidents, or improper care.

This includes:

• Fading, scratches, or scuffing from regular use

• Damage from drops, spills, or environmental exposure

• Stretching, staining, or changes due to handling

Please treat your products with care — We do not issue replacements for items damaged through customer use.

Shipping Address & Order Accuracy

Before placing your order, please carefully review all details including:

• Shipping address

• Product selection (size, color, style)

• Billing information

We are not responsible for orders placed with incorrect information and we cannot cancel or modify orders once they are submitted. We kindly ask that you please ensure all details are accurate before checking out.

Chargebacks & Disputes
By placing an order on our website, you agree to this return and refund policy. Any fraudulent chargebacks or disputes filed in contradiction to these policies will be responded to with evidence of your agreement to the terms. We reserve the right to deny future purchases to any customer who abuses this policy.

A Note from Us 💌

We take pride in delivering high-quality, custom-made pieces designed to inspire, uplift, and empower your beautiful soul. Every order is fulfilled with intention and care through our trusted production partners. We thank you for supporting a small business rooted in love, confidence, and pretty girl energy!💖

If you have a valid concern, please reach out:

📧 Prettyangelsfashionco@gmail.com

🕐 Business Hours: Monday–Friday, 9AM–5PM PST

We’re here to help — with kindness and clarity.

Policy Acknowledgment

By completing a purchase on our website, you acknowledge and accept the terms outlined in this Return & Refund Policy. We appreciate your support and understanding as we continue delivering thoughtfully crafted products designed to brighten your day and reflect your unique energy. Thank you for being a part of our community! We deeply value our customers and always strive to provide a lovely, seamless experience. Thank you for supporting our small business and understanding our made-to-order model — it means the world to us!

Frequently asked questions

💖 All Sales Are Final

Because of the custom, made-to-order process we use to bring your dreamy creations to life — and for hygiene reasons — we do not accept any kind of returns, exchanges, or refunds if you simply change your mind.

Every item is crafted just for you the moment you place your order, so please be sure before you buy. We’re a small brand, not a try-it-on-and-return-it type of store. So babe, make up your mind, double-check your cart, and shop with intention 💌

That said, if something arrives damaged or there’s a real issue with your order, we will absolutely do our best to make it right. We got you 🫶.

Thanks so much for understanding and respecting our process — it helps us keep creating cute, unique, one-of-a-kind pieces just for pretty girls like you ✨.

We do not offer refunds or exchanges on any items — All sales are final. This is because many of our pieces are made to order just for you, and we also follow strict hygiene standards to keep everything fresh, clean, and beautiful 💖

With that said, babe, we are always here for you. If something’s wrong with your order — like a damaged item or a printing issue — please email us with your order number and clear photos. We truly care about your experience and will absolutely do what we can to make it right 🫶.

Thank you for understanding and for shopping with love and intention. Your support means the world to us ✨.

Before placing your order, please take a moment to double-check that everything is correct — your full name, shipping address, size selection, item details, and payment info. This helps avoid delays, mistakes, and unnecessary issues 💌.

Since all of our creations are made to order, it’s super important that your info is accurate from the start. Once your order is confirmed, we cannot make changes, and we are not responsible for incorrect names, addresses, or order details.

Think of it like a luxury appointment — you want every detail perfect, babe. So slow down, review your cart, and make sure everything is in order before clicking “place order.” We promise it’ll be worth it ✨.

Thanks for being thoughtful, organized, and respectful — We appreciate you so much 🫶.

We totally understand that things happen, and we want you to feel cared for and supported when they do 💗. While we do not accept any returns or exchanges for general reasons like changing your mind, ordering the wrong size, or slight color variation, we do make exceptions if something arrives damaged or defective.

If your order is damaged, please contact us at Prettyangelsfashionco@gmail.com within 24-48 hours of delivery with your:

• Full Name

• Order Number

• Clear Photos of the Issue

We’ll do everything we can to take care of it quickly. But please note — we cannot process any returns without proper proof and full customer info.

Also babe, please understand that colors may vary slightly from what you see online due to screen differences and our print provider’s process. This is normal and not considered a defect, so it isn’t eligible for a return or exchange.

If we do approve a return due to damage or error, you’ll be responsible for shipping the item back to us, and we’ll guide you through the process. We are not responsible for returned packages, lost mail, or shipping errors, so please be sure all your info is correct before sending anything back.

Thanks so much for understanding our policies and respecting the love, care, and energy we put into every order 🫶. Your support means everything to us!

We love that you’re shopping with us, and we want to make sure your experience is as smooth and stress-free as possible. Here’s exactly what you should do to avoid any issues:

BEFORE PLACING YOUR ORDER:

1. Double-check your shipping info – Please make sure your name, address, and email are 100% correct. We are not responsible for incorrect or incomplete shipping information, and we cannot fix it once it ships.

2. Review your items carefully – Double-check sizes, colors, and quantities before checking out. All items are made just for you, so all sales are final.

3. Use your correct email – This is how you’ll receive order confirmations and tracking updates, so make sure it’s spelled correctly 💌.

📦 AFTER PLACING YOUR ORDER:

• Once your order is confirmed, we’ll start creating your items, with love and made just for you. Most pieces are made on demand using eco-conscious processes, so your items may ship in different recyclable packaging based on the product type and location.

• Because of this, you may receive multiple tracking numbers, and your items may arrive in separate packages and at different times depending on the carrier used.

• Don’t worry babe, you’ll get a tracking email for each shipment — so be sure to check your inbox (and spam folder!) for updates 📬.

We truly care about your experience, and we want everything to go smoothly — but it’s a shared effort. Help us help you by staying organized, double-checking your info, and keeping an eye on your email💖.

Thanks for being such a thoughtful and responsible caring soul. We appreciate you so much! 🫶